Call us: +1 268 480 3050

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Our Enhanced Pay Your Premium Online Feature is now Available!

To make a payment, please visit our payment page here

Pay Premium Online

We wish to advise you that before a payment can be made online, you will be required to confirm your renewal with any member of our Underwriting team at 268 480 3050 so it can be processed.

During this time, you can also advise of any changes made to your insured asset, or if you have any updated valuations or assessments. Please allow one business day for processing before proceeding to attempt payment.

We have updated our portal to enhance your online payment experience.

What's New

1. Easy, Secure Access: To ensure the highest level of security and an improved user experience, all clients must register for a new account before accessing the portal. Registration is quick and easy! Your client ID number will be required. You can find this on your renewal notice.

2. Policy Details Visibility: It is now easier to determine which of your home and motor policies are due for payment! All policyholders can now view the payment details for their policies which have premium payments pending.

3. Payment Confirmation Emails: For an improved payment experience, customers will receive a confirmation email with all the details of each payment made.

Pay Claims Excess Online

Payment of claims excess can also be made via the portal. Please contact our Claims team at 268 480 3050 to confirm your claim excess and/or depreciation before making a payment online.

Please allow one business day for processing of any amendments before reattempting to make your payment.

File a Claim

Claim

How to file a claim

1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage
  • Hit and run
  • If someone has been injured in the incident
  • Arson

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)
  • Your vehicle registration number and details of any other vehicles or people involved
  • Details of any injuries

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair
  • Copies of your driving licence
  • A copy of the police report (if applicable)
  • Contact details of any witnesses

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We will establish the market value of your vehicle.
  • If your vehicle is considered to be a total loss (write off), we will make payment to you, less your deductible and any amount agreed for salvage you retain.
  • If your car can be repaired, we will usually look to pay the garage directly. If so, once the repairs are complete, you will need to pay the garage your deductible (if applicable).
  • If another person is at fault, we will look to recover any costs. (including the deductible)
  • If you are considered to be at fault, we will liaise directly with the other party/parties involved.
Single Image (2)

1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage
  • Hit and run
  • If someone has been injured in the incident
  • Arson
File-a-claim_image

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)
  • Your vehicle registration number and details of any other vehicles or people involved
  • Details of any injuries
Damage

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair
  • Copies of your driving licence
  • A copy of the police report (if applicable)
  • Contact details of any witnesses
Single Image (5)

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We will establish the market value of your vehicle.
  • If your vehicle is considered to be a total loss (write off), we will make payment to you, less your deductible and any amount agreed for salvage you retain.
  • If your car can be repaired, we will usually look to pay the garage directly. If so, once the repairs are complete, you will need to pay the garage your deductible (if applicable).
  • If another person is at fault, we will look to recover any costs. (including the deductible)
  • If you are considered to be at fault, we will liaise directly with the other party/parties involved.

Ways to submit a claim

Envelope

Email

Submit your completed claim forms and documents via email. Please see the section above for the list of required documents.

Phone

Call us

Please feel free to call your local representative for assistance.

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Walk-in

Please visit your local office to receive information and personal assistance.

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